Subscription & Billing Policy

1. Plans and pricing

VERA offers a Free plan and three paid plans. Each includes a monthly allowance of AI credits. Annual billing is charged up front for twelve months at roughly 20 percent off the monthly rate.

2. The free trial

Eligible new accounts get a 7-day trial with 750 trial credits and the Growth feature set. The clock starts when the account is first used, not when the record is created.

Whether a payment method is required to start the trial is a configuration choice. If a card is required, the subscription is created with a Stripe trial window and converts automatically to a paid subscription when the trial ends unless you cancel first. If a card is not required, the trial starts without payment details and nothing is charged when it ends.

Trial credits expire when the trial ends or converts; they are not carried into a paid plan. If a trial ends without a paid plan, the account moves to a read-only state. Your data is not deleted, and subscribing restores access.

One trial per account. VERA may grant a one-time short extension in response to cancellation feedback; it is discretionary and not repeatable.

3. AI credits

Credits meter AI work. A short draft costs a few credits; heavy research or agent work costs substantially more. The per-action cost is shown in the app, and the app tells you before an action that you lack the balance for.

There are three credit wallets and they are spent in a fixed order: trial credits first because they expire, then the monthly plan allowance, then purchased packs.

The monthly allowance resets at the start of each billing cycle and does not roll over. Unused allowance is lost at the reset. Purchased packs do not expire while your account is active.

Extra credits can be bought at any time: 500 credits for $10, 1,500 credits for $25, 5,000 credits for $75, 15,000 credits for $199. Purchased packs are one-time charges, not a subscription, and they survive a plan change.

Where an AI action reserves credits and then fails, the reservation is refunded to the wallet automatically. If you believe a failure charged you anyway, contact support@myvera.io.

4. How payment works

Subscribing or buying credits opens Stripe's hosted checkout. You enter card details on Stripe's pages. VERA receives confirmation of the outcome; it never receives, transmits, or stores your card number.

Nothing is granted from the browser. A plan or credit pack is applied only after Stripe confirms payment through a signature-verified webhook, and deliveries are deduplicated by event id so a pack cannot be granted twice.

If Stripe confirms a payment and your plan or credits have not appeared within a few minutes, contact support@myvera.io with the Stripe receipt and we will reconcile it.

5. Renewals and price changes

Paid subscriptions renew automatically at the end of each term, monthly or annually, at the then-current price, until cancelled. Stripe emails a receipt for each charge.

We may change prices. A change never affects a term you have already paid for. For a monthly subscription we will give at least 30 days' notice before the new price applies to a renewal; for an annual subscription, notice before the renewal date. If you do not accept a new price, cancel before the renewal.

Plan allowances and credit costs may also change. Where a change materially reduces what you have already paid for, we will give notice before it applies to your current term.

6. Upgrades and downgrades

You can change plan at any time from your billing settings. An upgrade takes effect immediately and Stripe prorates the difference for the remainder of the term.

Changing plan starts a fresh credit cycle: the subscription wallet is set to the new plan's monthly allowance. Purchased credit packs are preserved across the change. Unused trial credits are forfeited on conversion to a paid plan.

A downgrade reduces your monthly allowance and may put you above the limits of the lower plan. VERA does not delete data when you downgrade; some features become unavailable until you upgrade again.

7. Failed payments

If a renewal payment fails, Stripe retries on its standard schedule and emails you. VERA marks the subscription as past due, which you will see in your billing settings.

Update your payment method through the Stripe billing portal, reachable from your billing settings. If retries are exhausted, the subscription is cancelled and the account moves to the Free plan's limits. Your data is retained; you can restore access by subscribing again.

We do not add late fees or interest.

8. Taxes

Prices shown are exclusive of tax unless stated otherwise. Where VERA is required to collect sales tax, VAT, GST, or a similar tax, it is calculated at checkout based on your billing address and added to the amount charged.

You are responsible for supplying an accurate billing address and, where applicable, a valid tax identification number. If a payment must be made net of withholding tax, the amount payable is grossed up so VERA receives the full amount.

Stripe issues receipts and invoices. If you need a specific invoice format for your accounting, ask support@myvera.io.

9. Usage limits

Beyond credits, plans describe limits such as the number of saved tasks, connected integrations, and scheduled automations. Rate limits also apply to protect the Service, and are independent of your credit balance.

Persistently exceeding fair use, or attempting to circumvent metering or rate limiting, is a breach of the Acceptable Use Policy and may result in throttling or suspension.

10. Currency and disputes

All prices are in United States dollars. Charges appear on your statement from our payment processor and may be converted by your bank at its own rate, with fees we do not control.

If you do not recognize a charge, contact support@myvera.io before disputing it with your bank. A chargeback filed without contacting us first may result in immediate suspension while it is resolved.